Frequently Asked Questions

What is a Segway? How does it work?
How do I learn to ride a Segway?
Can I test drive a Segway for 5 minutes?
Is Segway legally allowed for tourism in Thailand, especially in Bangkok?
Is Segway safe for children, the elderly or people with disabilities?
How long and far do I ride?
How many stops for pictures?
Do we go inside museum or palace?
How far in advance do I need to reserve?
What should I wear?
Can I rent a Segway without the Segway tour?
Are the tours cancelled in case of bad weather?
What happens if I have to cancel?
Do I have to sign any document before riding?
Can I arrange for a private group event?
How does Segway PT help Prevent the Global Warming?

What is a Segway? How does it work?
The Segway Personal Transporter (PT) is the first of its kind - a self-balancing, personal transportation device designed to go anywhere people do. Easy to use and operate, the two-wheeled Segway sports high-techgyroscopes that monitor your balance 100 times a second and automatically respond to your body's movements. To move forward, the rider simply leans forward. To stop or move backwards, the rider leans back slightly.The rider glides smoothly as the Segway senses where you want to go. We use the latest generation of Segway PT, Segway i2 for our tours so that you can feel the unique experience. For more information, visit our partner website at www.segway.co.th.
 
How do I learn to ride a Segway?

All first time customers are required to take a 30 minute for training session by our professional staff to ensure a safe and enjoyable experience. Riders are also trained on emergency stops and all applicable road safety rules. All riders are required to wear a helmet.

Important: Please arrive 15 minutes before your scheduled tour time to check in and start your tour and training on time. If you arrive late we will NOT let you join a tour group that has already started training. Safety and complete training for all of our guests is our first priority.

   
Can I test drive a Segway for 5 minutes?
 

Yes, you can. However, for safety reason, only registered customers will be trained and allowed to participate. Now!, we offer the Segway Trial Experience 15 minutes for 300 baht only.

 
Is Segway legally allowed for tourism in Thailand, especially in Bangkok?

Well-organized Segway tours are legally allowed on designated Bangkok streets and pathways. However, we strongly stress that it is the Segway rider’s responsibility to respect road signs, pedestrians, bikes, cars, other vehicles for a safe enjoyable ride.

We are the first and only Segway Authorized Tour Operator in Thailand, and have been registered with the Tourism Authority of Thailand (TAT) with TAT Travel Agent License No. 11/5450.

 
Are Segways safe for children, the elderly or people with disabilities?

Safety is our priority concern! All guests must be at age 12 or older and weight at least 100 pounds (45 kilograms) or not
over 265 pounds (120 kilograms). Children under 18 must be accompanied by an adult or guardian.

A Segway PT is not an ideal mode of touring for people with some mobility issues. All guests must be able to easily and quickly step on and off the Segway PT without any assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail. Also, Segway riding is not recommended for pregnant women,who unfortunately will not be permitted to participate.

If you book a tour and any of your guests do not meet the minimum age/weight criteria they will not be allowed on the tour and you will not be given a refund. Please review the rider requirements stated in Important Notes.

 

How long and far do I ride?

 

Riding time lasts about 2.5 hours per trip and about 10 km in distance.

 
How many stops for pictures?
We make frequent stops for pictures along the route. For safety, we request that riders do not take pictures or videos while riding on their Segway PT. It is really hard to see obstacles if you are looking through a camera view finder!
 
Do we go inside museum or palace?
No, we are here to Segway and enjoy the City, so that is what we are going to do! Besides there is always some people that want 3hrs in a museum and others need only 30 minutes so it would be very hard to coordinate.
 
How far in advance do I need to reserve?

Reservations are recommended for 72 hours in advance and can be made online, through partnering agents or by phone at +66 2221 4525. You can always call us to check for availability.

 
What should I wear?

Dress comfortable and it is highly recommended that you wear comfortable closed toe flat shoes (no high heels, sandals or flip flops). With tropical weather in Thailand, sport t-shirt and trousers are a good fashionable idea. Each Segway PT has a small handlebar storage bag for cameras, light jackets and purses. Backpacks or bulky bags will not fit in the handlebar bags. Please leave bulky backpacks at your hotel.

 
Can I rent a Segway without the Segway tour?

For the Tour, we do not allow any clients to rent Segway PT without the supervision from our Tour Guide and escort staff. However, Segway Tour (Thailand) Co., Ltd. is not only in charge of supervising and managing our Thailand’s Segway Guided Tours but also handles all types of Segway PT rentals comprising Mobile Advertising and Private to Corporate Events.

We offer our clients the possibility to personalize their Segways making them an excellent mean for advertising. If desired, we can also provide a hostess service to go on the Segway PT. If you are interested in renting a fleet of Segways and want to personalize them with your company’s logo, please contact of staff either by email at contact@segwaytourthailand.com or tel. +66 2221 4525.

 
Are the tours cancelled in case of bad weather?

No, our tours are ON light rain or shine. We have ponchos available for anyone that needs them and the Segways themselves are designed to run in any weather. In the rare case of a tour cancellation due to a severe rain we will offer space on an alternate date or time (if space is available.) Each Segway PT has a handlebar storage bag for cameras, light jackets and purses.

 
What happens if I have to cancel?

Reservations require a full deposit paying in cash or by credit card. We will send an e-mail confirmation of the date and time of your tour. Deposits are fully refundable if the reservation is cancelled 3 days - 72 hours or more prior to the scheduled tour. We have a limited amount of Segways available for tours. No Shows are charged in full. The pre-paid tour fees WILL NOT be refunded for any reason within 72 hours of your scheduled tour.

 
Do I have to sign any document before riding?

Before any tour departure, you are required to fill in our Registration Form and sign a Liability Waiver.

 
Can I arrange for a private group event?

Yes - We offer private group tours for corporate functions and families. Private tours are for groups from 2 to 8 people. Larger groups can be split. Please contact us first so that we can arrange the most appropriate trip for you. Prices will be quoted after we customize your tour.

 
How does Segway PT help Prevent the Global Warming?

The Segway's vision is to produce eco-friendly short-distance transportation alternatives for many of the short journeys that are typically made by car. The Segway PT has many benefits for riders and the environment: less gas to buy, easier to park, and less wear on your car.

It can also help reduce the impact of global warming by reducing our greenhouse gas output and consumption of imported fossil fuels. Zero-emissions are given off during operation, allowing you to go indoors with their Segway PT. It does draw electric power during recharge, but that electricity causes fourteen times less greenhouse gas emissions (esp. CO2) than driving a car.

When gliding on a Segway PT, you are doing more than just shifting your consumption from petroleum to electric. Everything about the Segway PT was designed to use electricity as efficiently as possible.

 
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